Wherever, Whenever Communications

Video | Phone | Chat | Contact Center | Files

Elevate UC Licenses

Combine your licenses to fit your business needs.

  Elevate ESSENTIALS Elevate PRO Elevate ENTERPRISE

Profile

 Profile Cloud PBX phone system with team chat, presence, and core video conferencing capabilities A full communication and collaboration suite with extensive video meeting capabilities and sophisticated cloud storage PRO package with boosted meeting capacity and more 3rd party integration capabilities
FEATURES AND FUNCTIONALITY

Devices / (number of concurrent endpoints)

 1 desk phone + 1 mobile app + 1 desktop app 5 desk phones + mobile and desktop apps

5 desk phones + mobile and desktop apps

Local and long distance calling to landline and mobil 

 ✔ ✔ ✔

Free outbound calling to Canada both landline and mobile

 ✔ ✔ ✔

International Dialing

Add-On (+$) Add-On (+$) Add-On (+$)

1 Local Phone Number *

 ✔ ✔ ✔

Extension number

 ✔ ✔ ✔

Programmable line keys

 ✔ ✔ ✔

Change phone idle screen display

 ✔ ✔ ✔

Call pickup

 ✔ ✔ ✔

Caller ID

 ✔ ✔ ✔

Call waiting (Cordless phone)

 ✔ ✔ ✔

Call transfer

 ✔ ✔ ✔

Call hold

 ✔ ✔ ✔

3-way calling

 ✔ ✔ ✔

Paging

 ✔ ✔ ✔

Extension to extension calling

 ✔ ✔ ✔

Call park

 ✔ ✔ ✔

Call park pickup

 ✔ ✔ ✔

Intercom

 ✔ ✔ ✔

Music on hold

 ✔ ✔ ✔

Do Not Disturb

 ✔ ✔ ✔

Busy Lamp Field

 ✔ ✔ ✔

Basic User Reports

 ✔ ✔ ✔

Mobile App

 ✔ ✔ ✔

Desktop App

 ✔ ✔ ✔

Voicemail box

 ✔ ✔ ✔

Voicemail storage

 50 MB/10 Hrs 50 MB/10 Hrs 50 MB/10 Hrs

Voicemail transcription

 ❌ ✔ ✔

Call Recording (Automatic/On-Demand)

 24 Hrs/user 24 Hrs/user 24 Hrs/user

Expansion module

 ❌ ✔ ✔

1 Web Fax (Outbound Bucket 1,000 mins/month)

 Add-On (+$) ✔ ✔

Company Messaging

 ❌ ✔ ✔
Elevate ANALYTICS

QoS Dashboard

 ✔ ✔ ✔

Call History

 ✔ ✔ ✔
Elevate UNIFIED COMMUNICATIONS

Presence detection

 ✔ ✔ ✔

1 on 1 instant messaging with unlimited files support

 ✔ ✔ ✔

Channel (group) messaging with unlimited files support

 ✔ ✔ ✔

SMS messages

 ❌ ✔ ✔
Online Meeting VIDEO CONFERENCING

Audio Only Phone participants

 200 200 200

Online Web participants

 4 100 200

HD video (720p) panel participants

 4 20 20

Unlimited/Recurring meetings

 ✔ ✔ ✔

Host security settings

 ✔ ✔ ✔

Meeting lock

 ✔ ✔ ✔

Meeting passwords

 ✔ ✔ ✔

Remove participant

 ✔ ✔ ✔

Mute all or specific participants

 ✔ ✔ ✔

Shared presence across meetings, phone, and team messaging

 ✔ ✔ ✔

In meeting chat

 ✔ ✔ ✔

Screen annotation

 ✔ ✔ ✔

Support for screen sharing across multiple windows and monitors

 ✔ ✔ ✔

Join from mobile devices

 ✔ ✔ ✔

Join from Chrome

 ✔ ✔ ✔

Custom Meeting URL

 ✔ ✔ ✔

Dial-in number options for local or toll-free numbers

 ✔ ✔ ✔

Integrated scheduling with MS Office 365/Outlook/Teams/G-Suite/Slack

 ✔ ✔ ✔

International dial-in numbers

 ❌ ✔ ✔

AI-driven meeting transcripts and insights

 ❌ ✔ ✔

Synced in meeting notes editable by all participants

 ❌ ✔ ✔

Custom branding

 ❌ ✔ ✔

Record meetings

 ❌ Unlimited Unlimited

Download meeting recordings

 ❌ ✔ ✔

Attendance reports

 ✔ ✔ ✔

Chat reports

 ✔ ✔ ✔
INTEGRATIONS

Chrome Click to Call

 ✔ ✔ ✔

Microsoft Active Directory

 ✔ ✔ ✔

Microsoft Outlook® Integration (Win/Mac)

 ✔ ✔ ✔

Microsoft Teams® (Admin/End-User)

 ❌ ✔ ✔

Microsoft Teams® Calling

 Add-On (+$) Add-On (+$) Add-On (+$)

G-Suite® Integration

 ❌ ✔ ✔

Generic CRM Screen Pop

 ❌ ✔ ✔

Oracle NetSuite® (Admin/End-User)

 ❌ ✔ ✔

Sugar CRM® (Admin/End-User)

 ❌ ✔ ✔

Zoho CRM® (Admin/End-User)

 ❌ ✔ ✔

ZendeskTM (Admin/End-User)

 ❌ ✔ ✔

Salesforce® Classic + Lightning (Admin/Classic End-User, Lightning End-User)

 ❌ ❌ ✔

ServiceNow (Admin/End-User)

 ❌ ❌ ✔

Microsoft Dynamics 365 (Admin/End-User)

 ❌ ❌ ✔
ShareSync SHARED CLOUD STORAGE

File backup, sync, and share

 Add-On (+$) 10 GB/user 10 GB/user

Antivirus and Malware protection

 Add-On (+$) ✔ ✔

Unlimited file versioning

 Add-On (+$) ✔ ✔

Secure external sharing (Admin/End-User)

 Add-On (+$) ✔ ✔

Microsoft Outlook® integration

 Add-On (+$) ✔ ✔
HOSTED EXCHANGE

1  Exchange mailbox  (unlimited size)

 ❌ ❌ ✔
PER ACCOUNT

1 Auto Attendant (Outbound Bucket 1000 mins/mo) *

 ✔ ✔ ✔

Additional Auto Attendant(Outbound Bucket 1000 mins/mo )*

 Add-On (+$) Add-On (+$) Add-On (+$)

10 Basic Hunt Groups*

 ✔ ✔ ✔

Additional Basic Hunt Groups*

 Add-On (+$) Add-On (+$) Add-On (+$)

Advanced Hunt Groups**

 Add-On (+$) ✔ ✔

Hunt Group Call Recording

 ❌ 100 Hrs 100 Hrs

Advanced Hunt Group Call Recording

 ❌ 200 Hrs 200 Hrs

Paging Groups

 ✔ ✔ ✔

Call Pickup Groups

 ✔ ✔ ✔

Call Park Groups

 ✔ ✔ ✔

Additional Web Fax(Outbound Bucket 1000 mins/mo)

 Add-On (+$) Add-On (+$) Add-On (+$)

Fax Line (# of free minutes depends on plan)*

 Add-On (+$) Add-On (+$) Add-On (+$)

Resource Line (># of free minutes depends on plan)*

 Add-On (+$) Add-On (+$) Add-On (+$)

Company Voicemail box(50 MB/10 Hrs)

 ✔ ✔ ✔

Additional Voicemail box (50 MB/10 Hrs)

 Add-On (+$) Add-On (+$) Add-On (+$)

Virtual Extension(# of free minutes depends on routing)***

 Add-On (+$) Add-On (+$) Add-On (+$)

Toll-Free Number(# of free minutes depends on plan)

 Add-On (+$) Add-On (+$) Add-On (+$)

Additional Local Number (Outbound Bucket 1000 mins/mo) *

 Add-On (+$) Add-On (+$) Add-On (+$)

* Elevate User, Resource line, Fax line, Auto Attendant – all those services require a number to be configured and this first number is included for free. Hunt Groups require no DIDs for configuration so any number added to a Basic or Advanced Hunt Group is considered an additional number and is chargeable.

 ** Advanced Hunt Group pricing is User-based – users with Pro and Enterprise licenses are eligible to be Advanced Hunt Group agents by default. For users on the Essentials plan, additional Advanced Hunt Group licenses should be purchased.

 *** Virtual Extension includes 1000 bundled minutes/mo if the internal routing within the account is set up; no bundled minutes - external routing, e.g., to a cell phone number or to Online Meeting phone number.

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