Wherever, Whenever Customer Engagement
Voice | Chat | Email | SMS
Differentiate from the competition where it matters most – the customer experience
Work securely, productively, and efficiently from anywhere while building stronger customer relationships
CALL QUEUES
Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff.
COVER ALL CHANNELS
Let customers connect with you on their terms. TeleSwitch Elevate offers options for voice, chat, and email queues.
SMART ROUTING
Get customers to the right agents on time, every time. Customize call flows for results with Skills-Based Routing and more.
OUTSTANDING OUTREACH
Go beyond inbound with a proactive outreach. Enhance audience engagement with multi-channel outreach capabilities.
Better Productivity and Experiences with Integrated Customer Experience
INTEGRATED WITH ELEVATE APP
Seamlessly access advanced call handling in Elevate Desktop App to manage customers and get back to collaborating with peers when done.
UNIFIED PRESENCE & STATUS
Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk, and meet while on calls.
GREATER FLEXIBILITY
Effortlessly give Elevate CX users access to call queues without needing to onboard them to a different application.
ADVANCED CALL HANDLING
Access advanced call capabilities within Elevate CX, including Dial-out, Callbacks, Relevant Caller Information, and Call Classifications.
Customers aren’t the only ones who benefit
BUSINESS INTELLIGENCE
Extensive built-in and customizable reports help visualize trends, identify friction points, and improve interactions.
INSTANT INSIGHT
Real-time customer insights speed agent-customer interactions and keep the team aligned.
INTEGRATIONS TOOLBOX
Integrate with popular (or custom) productivity tools, support for leading CRM systems, and a set of open APIs.
OPTIMIZED WORKFORCE
Agents can work anywhere, meaning a greater talent pool. You can recruit the very best agents – regardless of location.
Worry-Free Customer Experience deliver certainty
ADMINISTRATION
Sophisticated management tools to build and maintain outstanding experiences – all through one intuitive portal.
SUPPORT
We’ve got your back. Award-winning support stands behind you 24/7. JD Power-certified* technical support team standing by.
ANALYTICS
Actionable insights to make the right customer decisions at the right time. Both real-time and historical metrics are readily accessible.
SECURITY
Industry-leading security offering crucial certifications and third-party validation. Guard calls and data with our security technology.
