Voicemail Transcription: A Practical Introduction
With voicemail transcription, the days of dialing into your voicemail and entering a password to access messages may be over. Voicemails are now instantly accessible by your team, so they don't have to waste too much time responding to them. It's a critical feature that every business will desire in its cloud-based phone system.
If you are thinking of moving your phone system to the cloud, you may want to know everything there is to know about this feature.
What Does Voicemail Transcription Mean?
Voicemail transcription refers to the process of converting audio messages into text. Following completion, the system emails or texts the transcribed messages to the user.
There are two possibilities for transcribing. A third party could manually transcribe them, which could cause costly delays. Most systems now accomplish it automatically by deciphering the audio utilizing technology.
So, why is this feature so important?
Are We Still Using Voicemail, and If So, Why?
In today's corporate world, there are numerous ways for clients, suppliers, co-workers, and others to communicate – phone, email, text, chat, and so on. You may believe that phone calls and voicemail are no longer necessary. However, it is still a channel many clients prefer, with 62 percent saying it is their preferred method of dealing with concerns.
Even if the caller must leave a voicemail, phone calls provide an immediate connection. The idea is that anybody attempting to contact you will immediately notice the voicemail and respond. This is made possible by voicemail transcription. You don't want high-touch clients to feel like they're not getting enough attention. Transcriptions can reduce response time and be more effective than forgotten voicemails in the inbox.
This is only one of the benefits of having immediate access to voicemails. Let's have a look at it some more.
The Benefits of Voicemail Transcription for Business
Voicemails that have been transcribed are convenient and straightforward to access. They can benefit your staff by notifying them who needs to contact them and why. Here are some additional benefits of using this feature.
Respond quickly to potential new customers
About 60% of customers looking for a product or service online call a local business. Ideally, answering the phone when they call would be best, but this is not always practicable. These calls are typically for urgent requirements, such as a plumber or an attorney. Your workers can rapidly identify the possibility of a new customer and contact them before they find another firm to assist them.
Reduce Clients' Frustration
Customers can quickly become frustrated when they cannot contact their account executive or client success manager. They require answers to concerns that are preventing them from completing their work. So they pick up the phone, leave a message, and wait.
In this situation, your employees will get the message whether they are on the move or at their desks because they can utilize mobile or desktop apps. It's yet another technique to keep clients satisfied and confident in your company's capacity to meet their needs.
Ensure Staff Regularly Review Voicemail
When checking voicemail is tricky, some of your employees may fail to do so or forget that they have messages waiting for them. These voicemails may be critical, yet they never reach the person's ears. As a consequence, you may pass up opportunities or irritate customers. If you want your staff to access voicemails, you must make them accessible.
With transcriptions, comprehension can be improved.
Have you ever replayed a voicemail because you couldn't understand what the caller was saying? Transcription can help you solve a real problem. Even though automatic transcription occasionally makes mistakes, it is usually more accurate than what we are heard on a voicemail. It can be helpful for people who need to conduct research and study to obtain the answer.
Find Key Data Points in Messages by Searching and Filtering
Voicemails can be long, and not all information is always necessary to understand the message. You frequently require the name, company name, and phone number. Because transcriptions are text, you can quickly search and filter to get the information you need to answer the caller.
Voicemail transcription now joins the list of essential features.
You will have access to various voicemail services as part of your cloud telephony platform. Transcriptions are just one example. Other characteristics include:
The ability to listen to voicemails when offline
Voicemail forwarding
Messages management (Delete, skip, or save).
Voicemails Audio to Email
Voicemail Auto Clean-Up after 90 days
Voicemail Playback Control
Quick greetings change
A comprehensive set of voicemail services is required to improve communications inside your firm. These communications should be easy to access, read, send, and preserve. Providing these technological tools to your employees can make their daily work easier, allowing them to be more productive and effective.
Virtual Voicemail from TeleSwitch Elevate
Our TeleSwitch Elevate service includes a virtual voicemail system. Voicemail can be accessed via a mobile or desktop app. Transcribed voicemails can also be delivered to a user's email or text message. Learn more about TeleSwitch Elevate's Virtual Voicemail and other capabilities today.
When looking for a cloud telephony provider, the best way is to connect with a telephony consultant like TeleSwitch. TeleSwitch will focus on your needs and bring the right service providers for your type of business. Our consultants could also help document your existing configuration and any desired change for a more efficient configuration of your new cloud solution.
