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Contact Centers Alvaro Vasquez Contact Centers Alvaro Vasquez

A Game-Changer: How Cloud Technology Revolutionizes Customer Service

Discover the Evolution of Cloud-Based Contact Center Technology and its Advantages for Businesses. Explore the benefits of CCaaS, including reliability, cost savings, remote work flexibility, quicker setup, improved performance, and better customer experience. Find out why partnering with Teleswitch for implementing cloud technology for contact centers is the smartest choice. Don't miss out on the future of customer service – read more now!

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Contact Centers Alvaro Vasquez Contact Centers Alvaro Vasquez

30 Key Metrics for Contact Centers to Boost Customer Happiness

In many industries, call centers are the face and voice of customer care. They have been for many years; however, the core technology has changed. Contact centers, especially in the age of messaging applications, appear to be a relevant platform for consumer connection. The days of getting forward with an adequate call center are long gone. As a result, your call center personnel can boost their handling of all customer requests by improving team efficiency and enhancing important metrics. Read this article to find out which metrics you should focus on tracking.

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Contact Centers Alvaro Vasquez Contact Centers Alvaro Vasquez

IVA vs. IVR: What's the difference, and which one should you use?

Intelligent virtual assistants and interactive voice responses are two options that businesses have when they want to provide automated customer service. Both IVR and IVA have their pros and cons, but ultimately it is up to the business to decide which one is best for them. If you are struggling to decide whether or not to implement IVR or IVA in your own business, this article should be helpful. It provides a detailed comparison of the two technologies so that you can make an informed decision about which one is right for you.

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Business Best Practices Alvaro Vasquez Business Best Practices Alvaro Vasquez

How (and Why) to Create an Effective Communication Plan

Every day, your business must communicate with a variety of stakeholders. Having a plan to do this is critical. You’ll be in a reactive mode without a communication plan should a crucial incident occur. The communication requirement can range from something as mundane as product updates to something more severe like a cybersecurity attack. No matter why you should develop a strategy for how you’ll communicate. In this post, we’ll offer you tips on building a versatile and effective plan.

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Contact Centers Alvaro Vasquez Contact Centers Alvaro Vasquez

How to Build a Profitable Inbound Contact Center

With modern communications technology, businesses can provide customers with more ways to reach out for help than ever before: online chat, email, Interactive Voice Response (IVR), and voice calls. But, even with multiple ways to reach the customer service department, most people still prefer talking to a live agent, which is why having an inbound contact center is so important.

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