Mitel Connect - Training

Mitel MiVoice Connect Client

Connect Client Introduction

Softphone and External Assignment

Voicemail Setup

Placing and Answering Calls

Transferring Calls

Conferencing Calls

Parking and Unparking Calls

Directory and Contacts

Managing Voicemails

Settings and Preferences

MS Outlook Integration

Availability and Call Routing

Joining a Conference Bridge

Operators Training: Managing other users

Operators Training: Drag & Drop Calls

Call Pickup


Mitel MiVoice Connect Telephones

480 & 485 Phone: MiVoice Connect: Quick Learning

6920 Phone: MiVoice Connect: Quick Learning

6940 Phone: MiVoice Connect: Quick Learning


6930 Phone: MiVoice Connect: Quick Learning

Mitel MiVoice Connect Contact Center

Logging In and Logging Out

Starting and Stopping Calls

Answering Inbound Calls

Consultative Conference

Consultative Transfer

Queue Call Pick Up

Queue Monitor

WrapUp Code